Last Updated: 11/02/2024

At Excelliore, we are committed to providing high-quality services and ensuring customer satisfaction. Our Refund and Return Policy outlines the procedures for requesting a refund or return for the services we provide.

1. Refund Requests

1.1 Eligibility Conditions

Refund requests will be considered on an individual basis. To be eligible for a refund, the client must submit a written request explaining the reason, and it must meet one of the following conditions:

• The service was not delivered according to the agreed specifications.
• A significant error on our part had a substantial impact on the service.

1.2 Request Procedure

Refund requests must be submitted within [30 days of service delivery]. Please contact us at contact@excelliore.com providing all necessary information, including a detailed description of the reason for the request.

1.3 Refund Decision

We are committed to reviewing each request fairly and promptly. Once your request is received, it will be processed within [15 business days]. If approved, the refund will be issued using the original payment method.

2. Return Policy

2.1 Contract Cancellations

For services that have not commenced, a refund may be granted based on the progress of preparations and costs incurred.

2.2 Ongoing Projects

For ongoing contracts, cancellations may be accepted, subject to payment for work completed up to the cancellation date and associated costs.

3. Contact Information

For any questions or to initiate a refund or return request, please contact us at [contact email address].

4. Modification of the Policy

Excelliore reserves the right to modify this refund and return policy at any time. Changes will be published on our website along with the date of the last update.

5. Customer Satisfaction Commitment

We value our clients and strive to provide exceptional services. If you are not satisfied with our services, please reach out to us promptly, and we will make every effort to address your concerns and find a satisfactory resolution.

6. Exclusions

This policy does not cover situations where the client has provided inaccurate or incomplete information, or if issues arise from actions beyond our control.

7. Quality Assurance

Excelliore maintains a commitment to quality assurance in all our services. If you encounter any issues with the delivered service, please inform us promptly, and we will work diligently to resolve them to your satisfaction.

8. Legal Compliance

This policy is in compliance with applicable laws and regulations governing refunds and returns. If any provision is found to be inconsistent with the law, it will be modified to reflect the legal requirements.

9. Review and Feedback

We encourage our clients to provide feedback on our services, including their experience with the refund and return process. Your insights help us continually improve our practices.